Find Your Answers
Find Your Answers
Find Your Answers
If you are unable to find the information you are looking for, please do not hesitate to contact us directly.
If you are unable to find the information you are looking for, please do not hesitate to contact us directly.
General
General
What is Bridge Vault’s mission?
What is Bridge Vault’s mission?
What is qualified custody? Is Bridge Trust a Qualified Custodian?
What is qualified custody? Is Bridge Trust a Qualified Custodian?
What are the core features of Bridge Vault?
What are the core features of Bridge Vault?
What are the pain points that Bridge Vault aims to address?
What are the pain points that Bridge Vault aims to address?
What locations do you support?
What locations do you support?
What assets does Bridge Vault support?
What assets does Bridge Vault support?
What is MPC technology?
What is MPC technology?
Onboarding
Onboarding
What is an Authenticator App?
What is an Authenticator App?
How do I set up my one-time code?
How do I set up my one-time code?
KYC
KYC
What is KYC?
What is KYC?
Why does Bridge Trust need to verify my identity?
Why does Bridge Trust need to verify my identity?
What data does Bridge Trust need to verify my identity?
What data does Bridge Trust need to verify my identity?
What is a liveness selfie check?
What is a liveness selfie check?
How long does verification take?
How long does verification take?
How is my personal information handled?
How is my personal information handled?
Why was my account not approved?
Why was my account not approved?
Why was my account frozen?
Why was my account frozen?
Can I delete my account on Bridge Vault?
Can I delete my account on Bridge Vault?
Account Recovery
Account Recovery
What do I do if I forget my password?
What do I do if I forget my password?
How can I recover my account if I've lost access to my authenticator app?
How can I recover my account if I've lost access to my authenticator app?
How can I report an account takeover?
How can I report an account takeover?
How can I recover my account if I don't have access to the email address associated with the account?
How can I recover my account if I don't have access to the email address associated with the account?
How can I access or close the account of a deceased or incapacitated individual?
How can I access or close the account of a deceased or incapacitated individual?
What if I lose my phone?
What if I lose my phone?
Institutions
Institutions
Does Bridge Vault have API capabilities?
Does Bridge Vault have API capabilities?
Does Bridge Vault integrate with fund administrators?
Does Bridge Vault integrate with fund administrators?
Is Bridge Trust insured?
Is Bridge Trust insured?
What industries do we serve?
What industries do we serve?
Didn't find your answer?
Didn't find your answer?
Our team is always available to provide you with the assistance you need.
Our team is always available to provide you with the assistance you need.
"Bridge Trust" refers to services that are offered through the wholly-owned subsidiaries of Ponto Software, Inc., a Delaware corporation.
Bridge Trust does not provide legal, tax, or investment advice. Bridge Trust is not engaged in the business of the offer, sales, or trading of securities and is not registered with the SEC.
Holdings of cryptocurrencies and other digital assets are speculative and involve a substantial degree of risk, including the risk of complete loss. There can be no assurance that any cryptocurrency, token, coin, or other crypto asset will be viable, liquid, or solvent.
No Bridge Trust communication is intended to imply that any digital asset services are low-risk or risk-free. Bridge Trust endeavors to provide accurate information on this website, but cannot guarantee all content is correct, complete, or updated.
Digital assets held in custody are not guaranteed by Bridge Trust and are not subject to the insurance protections of the Federal Deposit Insurance Corporation ("FDIC") or the Securities Investor Protection Corporation ("SIPC").
"Bridge Trust" refers to services that are offered through the wholly-owned subsidiaries of Ponto Software, Inc., a Delaware corporation.
Bridge Trust does not provide legal, tax, or investment advice. Bridge Trust is not engaged in the business of the offer, sales, or trading of securities and is not registered with the SEC.
Holdings of cryptocurrencies and other digital assets are speculative and involve a substantial degree of risk, including the risk of complete loss. There can be no assurance that any cryptocurrency, token, coin, or other crypto asset will be viable, liquid, or solvent.
No Bridge Trust communication is intended to imply that any digital asset services are low-risk or risk-free. Bridge Trust endeavors to provide accurate information on this website, but cannot guarantee all content is correct, complete, or updated.
Digital assets held in custody are not guaranteed by Bridge Trust and are not subject to the insurance protections of the Federal Deposit Insurance Corporation ("FDIC") or the Securities Investor Protection Corporation ("SIPC").
"Bridge Trust" refers to services that are offered through the wholly-owned subsidiaries of Ponto Software, Inc., a Delaware corporation.
Bridge Trust does not provide legal, tax, or investment advice. Bridge Trust is not engaged in the business of the offer, sales, or trading of securities and is not registered with the SEC.
Holdings of cryptocurrencies and other digital assets are speculative and involve a substantial degree of risk, including the risk of complete loss. There can be no assurance that any cryptocurrency, token, coin, or other crypto asset will be viable, liquid, or solvent.
No Bridge Trust communication is intended to imply that any digital asset services are low-risk or risk-free. Bridge Trust endeavors to provide accurate information on this website, but cannot guarantee all content is correct, complete, or updated.
Digital assets held in custody are not guaranteed by Bridge Trust and are not subject to the insurance protections of the Federal Deposit Insurance Corporation ("FDIC") or the Securities Investor Protection Corporation ("SIPC").